Frequently Asked Questions (FAQ)
What services does Connect Care provide?
Connect Care is a community-based home-care agency staffed by professionals with over 10 years of experience in home-care. We offer personalized care services through our skilled caregivers, who are trained to meet the unique needs of our clients. Whether you require daily assistance or occasional support, we’re here to help with compassion and expertise.
Who are your caregivers, and what qualifications do they have?
Our caregivers are highly qualified professionals with excellent references and proof of education from accredited U.S. home-care schools. Each caregiver must have a valid Social Security card permitting work in the U.S., along with documented training and skills. With over a decade of experience, they bring both expertise and dedication to every client.
Are your caregivers insured and bonded?
Yes, your peace of mind is our priority. All Connect Care caregivers carry general liability insurance and are bonded, ensuring that you receive reliable, trustworthy care from a team you can depend on.
How does Connect Care match caregivers with clients?
We work with both private pay clients and those using Long Term Care (LTC) insurance plans. Our extensive network of aides and caregivers allows us to carefully match you with a professional suited to your needs. For LTC insurance clients, we streamline the process to connect you with caregivers approved by your plan. Allows you can focus on what matters most.
What happens if I need care outside regular hours?
We’ve got you covered 24/7. Connect Care offers after-hours emergency services, including weekends and holidays. Your calls will never go to voicemail—our team is always available to assist you when you need us most.
How are caregivers supervised to ensure quality care?
At Connect Care, we take supervision seriously. Our office staff conducts regular wellness checks with both clients and caregivers to maintain the highest standards of care. Additionally, our caregivers participate in yearly training videos to stay current with industry best practices.
Does Connect Care provide training for its caregivers?
While we don’t offer in-house training, we ensure every caregiver joins our team with prior education and training from accredited schools or courses. They must provide proof of their qualifications, so you can trust you’re receiving care from skilled professionals.
Am I locked into a contract with Connect Care?
No, we believe in flexibility. At Connect Care, you’re never stuck in a contract. We adjust our pricing to meet your unique needs, ensuring you have the freedom to adapt your care plan as circumstances change.
Which areas does Connect Care serve?
We’re proudly headquartered in Manhattan, NY, and serve clients across Long Island, NY, and surrounding communities, including The Hamptons, Nassau, Suffolk, Queens, Manhattan, and greater NYC. Contact us to confirm coverage in your specific area.
What payment methods do you accept?
We bill our services weekly for your convenience. Payments can be made via ACH (direct debit from a checking account) or with Visa, Discover, or MasterCard. Our team is happy to assist with any billing questions.
What if I need to change my caregiver?
Your comfort is our priority. If your caregiver’s schedule no longer works or you’d prefer a different match, simply call us. We’ll arrange a temporary caregiver to ensure uninterrupted care and schedule meet-and-greets to find the perfect long-term fit for you.